*Shipping Update*
- All international shipping has been resumed.
Kindly read this before purchasing.
All our handmade items takes a lot of time, effort and love as well as many trials & errors to complete. Although most of our handmade creations are not fragile, please do take good care of it. Each and every item is 100% handmade, therefore all items will not be 100% exactly the same for each item(s) made in terms of :
1. The way the colour turns out - We will definitely still use the same colour as per our photos advertised, but sometimes the colour might be a little darker or lighter or a little off as we cannot control / monitor it during the curing time, especially for gradient-coloured items.
2. Placement of the embellishment - It may not be 100% exactly at the same spot every time the same item is being made but we will try out best.
3. Quality of materials - We strive to create the most unique items with the best quality products, therefore if we have found similar yet better quality materials, we will change it without notice.
4. Imperfections - As our items are 100% handmade, minor imperfections & flaws are completely normal. This includes tiny/micro air bubbles, minor resin leaks, small dust particles etc in the resin. It is normal so please understand and allow this and don't consider it as a defect. Thank you =)
Actual product(s) may vary slightly form photos as the way the items looked in photos could be slightly different due to lighting, angle, photo edits/filters & own screen settings. Our items are handmade thus cannot be replicated 100% for each time(s) being made. Rest assured that we will try our best to make it as close to the original as possible. Please read through and understand all of the above before purchasing & placing your order.
[Order Processing Time] ♡ Your order will take around 3 weeks to process and ship unless stated otherwise. Please consider carefully before placing an order as i am unable to accept cancellations. ♡ Priority orders are available with extra charge. I am able to process and ship your order within 3-5 working days at the fastest. Please contact me on Instagram for more info.
[Shipping Prices & Tax] ♡ Shipping is calculated by weight (within 80g) and country and the costs is as follows : - Local/Domestic (within Malaysia): from $1.50USD / Free 25usd and above - Singapore: from $6USD - United States: from $9USD - Others: from $9USD
♡ Extra shipping cost will occur if your total order has exceeded the maximum weight. ♡ Shipping cost might change without prior notice if my courier service has increased its prices. ♡ All orders are subject to tax if applicable.
[Shipping & Packaging] ♡ I ship worldwide unless stated. But if you are unsure of your country, feel free to ask me! ♡ Every standard shipping includes a tracking number. ♡ Combined shipping is available unless stated otherwise. ♡ Please make sure your shipping info is correct. I am not responsible for any wrong or lack of shipping information. ♡ Shipping delivery time cannot be guaranteed as I have no control after i dispatch the package to the post office and it varies by country. ♡ If the package is returned to me due to unclaimed or other reasons, the buyer will be held responsible for the re-shipping fee. ♡ Our priority is to ensure the safety of the item during shipping, therefore the package may not be the best in terms of outlook as we will do what's necessary to reduce the risk of damage when received. please understand. ♡ I am NOT responsible for any loss or damage of the package once it has been shipped. ♡ Once the tracking states that your order has arrived destination country, please contact your local postal services if you have any problems. Unfortunately there is nothing i could do to help as it will be passed on to a 3rd party logistics (your local postal services).
♡ Please contact me within 65 days if there's no update on the tracking and you have yet to receive your order so i could write a report to my courier service and find where your parcel is. I am NOT able to do anything after 65 days since it's been dispatched.
[Additional Info] ♡ I only accept Paypal. ♡ Free gifts are different for everyone and every time you place an order unless stated on my post for specific special items. ♡ Every screen displays colours a little differently. therefore, the actual colour of your item may vary slightly from what you see on your screen. ♡ Resin is water resistant and semi-waterproof. But the other accessories such as charms and chains are not. Kindly Avoid Contact With Water. ♡ I do not accept refunds, returns, cancellations and exchanges. But do contact me if you have any problems. ♡ If you have any problems with your order, please contact me within 24 hours after the package has been delivered to you. ♡ In any case that i accept your refund request, i can only do partial refunds on the item itself and shipping is NOT refundable. ♡ I reserve the rights to terminate any order for my own reasons, without prior notice and at any time.
Thank you for reading and your kind understanding.
Please feel free to contact me if you have any questions or concerns.